Business Management and Corporate Relationships

Excellence in credit solutions and BPO projects. Growing in the market for over 30 years.

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Discover our BPO case studies

Simplify processes, maximize results: projects and actions with our specialized BPO.

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Cases
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Trade in just 1 click, simply, quickly and digitally with e-Negociador.

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Our Solutions

Credit Recovery and Collection Solutions

  • B2B or B2C Relationship for all Businesses
  • Preventive Solutions
  • Resolute Solutions
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Solutions focused on relationships and revenue optimization

  • Tailor-made actions for any business with quality and precision.
  • Relationship projects
  • Opportunity actions
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Legal solutions for client protection and support

  • Legal expertise for national credit recovery
  • Extrajudicial Solutions
  • Judicial Solutions
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Solutions for Risk Mitigation

  • Data intelligence strategies to maximize results.
  • Credit mapping
  • Opportunity mapping
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Technological solutions for any business

  • Software for self-negotiation and receivables cycle management.
  • Waycob 3.0 and e-negociador
  • Power BI and Netsystem
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Solutions for international negotiations

  • International credit recovery with the strength of TCM Group.
  • Credit Insurance and Commercial Reports
  • Extrajudicial and Judicial Recovery
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1MM

of reactivated customers

+3MM

of successful negotiations

600

active contracts

+150

countries served

+7.000

collaborators

Trade quickly and easily

Discover our complete trading platform.

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Credit Recovery Solutions

extrajudicial
Various contact possibilities, considering the good relationship with the client.
Judicial
Contact our team of specialized lawyers to file lawsuits and take legal action.
Credit insurance
Ensure receipt of your contracts in a sustainable and secure manner.
Preventive
Preventive actions focused on settlement and risk reduction.

I'm Max Way, Way Back's mascot, and I've come to invite you to learn a little more about us. Come join the team and build smart, strategic projects with us.

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  • Process Agility
  • Specialized teams

Market know-how in BPO

We share our professional knowledge by applying innovative solutions, bringing ideas, projects, and relationship needs to life, regardless of our clients' segment, product, audience, or channel.

  • Revenue optimization
  • Cost reduction

Projects in Relationship

Sale
Focus on building effective sales service across multiple channels.
After-sales
Support your customers in a humanized way and with excellence.
Customer Service
Have a fully personalized Customer Service.
Logistics and Reverse Logistics
Manage your company's logistics and reverse logistics, optimizing revenue.

Success stories

How can your company have a highly customized project that meets all its needs? Learn about REVERSE LOGISTICS BPO.

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Group Clients

ASSOCIAÇÃO EDUCACIONAL 9 DE JULHO (UNINOVE)1x
BANCO JOHN DEERE S.A.1x
BMG SEGUROS S.A1x
COMERCIAL AUTOMOTIVA S.A. (DPASCHOAL)1x
ECORODOVIAS1x
ELEVADORES OTIS LTDA1x
FISERV DO BRASIL SOLUÇÕES DE PAG LTDA1x
GERDAU SA1x
GPA - COMPANHIA BRASILEIRA DE DISTRIBUICAO1x
KITCHENS INDÚSTRIA E COMÉRCIO LTDA1x
LASER FAST DEPILAÇÃO LTDA1x
ODONTOPREV S.A.1x
REDE DOR - HOSPITAL SANTA CRUZ SOCIEDADE ANONIMA1x
REDE SANTA CATARINA1x
SOCIEDADE BENEFICENTE ISRAELITA BRASILEIRA HOSPITAL ALBERT EINSTEIN1x
VALMONT INDÚSTRIA1x
LOGO INTERPAG

Frequently Asked Questions

Contacting us through our channels:
- Website: https://www.wayback.com.br/
- Email: comercial@wayback.com.br
- Telephone: 11 2148 9100

Way Back excels in collections advisory and receivables brokerage for the corporate sector. With over 30 years in the market, we have expertise working with companies of various sizes and sectors, delivering excellent results in brokering, mediating, and reconciling defaulted debt securities.

Business Process Outsourcing is simply handing over secondary activities, distinct from your company's core business, to specialists. Meanwhile, you can focus on your core business. We undertake a variety of projects tailored to your needs.

See some of our portfolio:
Sales/After-sales
Lifetime
Welcome call
Research and Customer Service
Logistics and Reverse Logistics

By outsourcing your collections workflow, your employees can focus on their core business, without having to allocate human or technological resources to recovering receivables. Another important factor is that compensation is based on success, without investment—the so-called "NO WIN, NO FEE" approach.

There is a wide range of tools used within an organization's receivables cycle management process.
We have selected some for you to discover:
SMS and Email
Virtual agents and chatbots
Whatsapp
Phone calls
Auto-trading portal

Way Back has a comprehensive structure to meet your needs in commercial relationships, BPO, and debt recovery. If your company has high demand that it isn't prepared to handle, we'll provide the ideal solutions. Schedule a free consultation. We'll help you with what you truly need.

Our sales team has a wide range of ideal solutions for you.

WB BPO | WB FINANCE | WB TECH | WB DATA | WB LEGAL | WB INTER
Contact us through the channels below:

- Website: https://www.wayback.com.br/
- Email: comercial@wayback.com.br
- Telephone: 11 2148 9100

What our customers say

Alessandra Martinello
Alessandra MartinelloGPA / Financial Coordinator
Way Back supports us with debt collection and recovery for clients already considered lost. These business partners are always available and in constant contact with our team. They share with us collection statuses, personalized analyses, and presentations of positive results.
David Dwyer
David DwyerEndeavor Streaming / Vice President
I contracted Way Back to recover in an important and difficult debr in Japan. I was not optimistic. The borrower had ceased responding to any contact after making a partial repayment. However, Way Back was able to make contact with the borrower and despite evasive tactics recovered all of the Money that was still outstanding.
André Marques
André MarquesEnglishlive | General Manager
The challenge of educational debt collection is immense, and few companies can succeed in this field. When we started working with Way Back on debt recovery, it was clear from the beginning that we would succeed. Their open, transparent approach, focused on the details of our operations, quickly led to substantial results, not only in debt recovery but also in student retention. This demonstrated Way Back's flexibility and seriousness in adapting to company processes and deeply understanding its clients, while always adhering to best market practices and processes.
Shaun Duncan
Shaun DuncanTCM Group International | CEO
We have known the team at Way Back Cobranças e Serviços Ltda/TCM Brazil since 2003 and they have assisted us with the recovery of our outstanding debts as well as providing us with monthly feedback on the status of our claims. They have extensive knowledge in all aspects of debt recovery process in Brazil and I would have no hesitation in recommending their services to anyone who requires professional debt recovery services in Brazil.
Guilherme Puppi
Guilherme PuppiCyrela
The partnership with Way Back has been very successful. The debt collection market is extremely fragmented, and WB stands out for its team's commitment to client results and high transparency in the relationship.
Dercio Gonçalves
Dercio GonçalvesGerdau | Financial Services
They are competent, serious professionals, providing services with a high degree of professionalism. I was able to live and share this experience for over a decade, when I was directly responsible for the management and control of service providers, including Way Back, for which I must express my deep satisfaction with the excellence of the services provided.
Daniel Rosen
Daniel RosenTCM Group International
If anyone can do the “impossible,” it would be Way Back. They are one of the most comprehensive compliance-oriented agencies in the world. Way Back tremendously emphasizes positive client branding and maintaining relationships with local and global client bases. Nobody does it better than Way Back!
Francisco Lima
Francisco LimaDedini
We are very pleased with the partnership; the Way Back team has always been attentive and helpful with all our requests and has supported us in improving these requests, which has become very important to us internally. As this is a new process, we are still adjusting some points, but whenever necessary we can count on Way Back and are always promptly assisted.
Juraci José Pereira
Juraci José PereiraJuscon | CEO
Way Back!! Synonymous with competence and resilience! I am a witness to a success story, for sure. Entrepreneurship in Brazil is not a task for just anyone, but this is always overcome when you have competent, determined, and innovative people like Jefferson Frauches and Márcia Tejo and their entire team at the helm. Congratulations. Continued success, and count on us. Warm regards.
Luciano Bianchi
Luciano BianchiHertz
I've started to work with Way Back in 2005 and since then never stopped. Their professionalism and expertise at all levels were crucial for the success of my company cash flow management. On top of that during these years with all the environmental and technological change, they innovate and create lots of tools and resources to make our life easier in managing the billing and collection. I've then used as collection agency for a spot collection, as well as for outsource collection labor force and couldn't be happier and more satisfied. I fully recommend Way Back.

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Contact us

Why am I getting DDA?

Dear Customer,

You may have noticed that you're receiving Direct Debit Authorization (DDA) notifications from Way Back. We've been a leader in the credit recovery market for over 30 years. We want to clarify the reason behind these notifications and ensure you're fully informed.

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