WB BPO – Way Back

BPO projects and initiatives that offer comprehensive business management with innovation. We meet your needs and tailor each project, encompassing relationships, technology, logistics, and market intelligence.

Quality
and Precision

Sales

Relationship Actions

Projects

Reverse logistics focused on reducing losses in the production chain. Our logistics team provides asset reintegration, identification, assessment, scheduling, and equipment removal, all focused on expanding solutions and revenue.

All the technology and strategies in the development of platforms that allow negotiations, external consultancy and control of the company's entire financial and receivables management, with emphasis on our WayCob 3.0 platform.

Structure preventive actions that can act intelligently and assertively throughout the customer's lifetime, avoiding commercial friction and increasing the chances of customer loyalty.

Approach strategies focused on winning back and building relationships with existing customers. A personalized set of actions that translates into a 7x savings when compared to the cost of acquiring a new customer.

To encompass and structure the First Call Resolution (FCR) service concept across all customer communication channels, leveraging the best omnichannel technology solutions integrated with hybrid support techniques (human/digital). This is combined with an architecture that creates synergy with all other Way Back BPOs.

Customer support in structuring a solution that meets the company's administrative and operational demands with excellence, focusing on relieving pressure on areas, reducing costs and increasing production and revenue.

Repositioning the brand in the market through business and relationship strategies that attract more customers, structuring a personalized and surprising service model, aligned with all channels.

BPO of

Relationship BPO

Discover our Reverse Logistics success story.

We are a reference in the Acquirers Market!