In this case, we will reveal the synergy between Logistics + Relationship in the acquirer market, highlighting how Way Back connected these two pillars to achieve the success of its clients, becoming a reference in the sector by driving outstanding strategies and results.
CHALLENGES
LIFETIME Active and inactive + POS Logistics + Storage
1. Relationship: - Change of machinery fleet; - Retention, Reconquest and Lifetime.
2. Logistics: - Management of logistics, transportation, quality and safety; - Structure.
3. Storage: - Software handling, repair and update.
RELATIONSHIP CYCLE
Our operations team opens the channel with Inactive customers and motivates them with solutions according to their needs (if not, they contact the returns team).
- This approach improves the perception of services, customer satisfaction and results in the reactivation of services, boosting the company's cash flow return.
REACTIVATION CYCLE
In addition to product safety, our priority is logistical agility, achieved by professional teams who forward the material to our own POS processing units and quickly reintegrate it into the market.
- This ensures the company's reach and coverage of customers (and new customers) in a effective and profitable.
FULL WAY BACK BPO CYCLE
Finally, unite all the actions of the BPO cycle, delivering solutions that guarantee customer retention and accelerate the search for new ones.
- Like this We optimize time, management and, above all, our clients' investments and profits.
Success stories
How can your company have a highly customized project that meets all its needs? Learn about REVERSE LOGISTICS BPO.
