Vertical do Agronegócio

Agribusiness Vertical

Credit Recovery in the Agricultural Machinery and Equipment Sector

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Smart Solutions

INTRODUCTION

Discover how Way Back operates in the Agro client portfolio.

A leading agricultural machinery and equipment company faced significant challenges in recovering debt from delinquent customers. With a diverse client base ranging from small farmers to large corporations, the company needed a effective solution that balanced the recovery of amounts owed and the maintenance of a good relationship with its customers.

CHALLENGES

Our approach involved implementing a tailored credit recovery strategy, which took into account the particularities of the agricultural sector. Understanding that many of the debtors faced seasonal financial challenges, we developed an action plan focused on flexibility and open dialogue.

SOLUTIONS FOUND:

The main steps included:

1. Segmentation of the Debtor Portfolio: We analyzed the defaulting debt portfolio to identify different debtor profiles. This allowed us to adapt collection approaches for each segment, from small producers to large corporate clients.
2. Personalized Approach: We established a close and friendly communication channel, prioritizing understanding the difficulties faced by customers and offering solutions that facilitate debt settlement, such as renegotiated terms and differentiated payment conditions.
3. Financial Education: In addition to immediate credit recovery, we create educational campaigns to guide customers on financial management, helping to reduce default rates in the long term.
4. Continuous Monitoring: We implemented a continuous monitoring system to track the progress of negotiations and ensure that agreements were fulfilled within the established deadlines.

RESULTS

Thanks to this personalized approach and focus on understanding the particularities of the agricultural sector, we were able to recover more than 85% of overdue credits within a six-month period. Furthermore, the company managed to maintain a positive relationship with most of its customers, reinforcing trust and long-term partnership.

This strategy not only helped the company recover significant values, but also consolidate its position as a reliable and flexible partner for its customers, even in times of financial adversity.

CONCLUSION

Customizing credit recovery strategies, taking into account the specific characteristics of the agricultural sector, was fundamental to the success of this case.
The company not only recovered a substantial portion of the amounts owed, but also strengthened its relationship with customers, ensuring business continuity and partner satisfaction.

GET IN TOUCH

This case study reinforces the importance of innovative, technology-based strategies for the agribusiness sector, ensuring efficiency and sustainability for our clients. To answer questions about the best Way Back solution for your business, contact us via WhatsApp on the page.